Help Centre

Returning an item

If you are not completely satisfied with your purchase or have simply changed your mind/no longer need the item(s), you may return it to us for a refund or exchange. Please note the following terms and conditions:

Right to Cancel

1.1 You have the right to cancel your order within 30 days from the day on which you receive the goods.

1.2 If you wish to cancel your order, you must inform us in writing by email. Please either reply to the email that we sent you, or use the Contact Form here.

1.3 If you have already received the goods, you must return them to us in their original condition and packaging. You are responsible for the cost of returning the goods.

1.4 We will refund the full cost of the goods, excluding any standard delivery charges, within 30 days from the day on which we receive the goods back from you.

1.5 For any goods returned to us which are received damaged or in otherwise non-resaleable condition, we reserve the right to deduct a handling charge/cost from the refund issued.

1.6 Aircon components such as compressors, or condensers, cannot be accepted for return as ‘not required’ if protective seals/covers have been removed or fitting has been attempted.

Faulty or Damaged Goods

2.1 If the goods you receive are faulty or damaged, please contact us as soon as possible.

2.2 We require you to provide photographic evidence of the fault or damage.

2.3 We will offer a refund or exchange, including the cost of returning the goods, if we determine that the goods are faulty or damaged, or if there has been an error on our part meaning the wrong item has been sent to you.

Guarantee & Warranty

3.1 All products offered for sale on this website are brand new and come with manufacturer’s standard warranty.

3.2 If a product develops a fault as a result of a manufacturing defect within the warranty period specified by that manufacturer, then please see this article for further details on arranging return or replacement.

Return Address

While most items offered for sale on this website are dispatched direct from the supplier/manufacturer on our behalf, all returns need to go back to our Birmingham warehouse (unless advised otherwise).

ARKS Global (Returns)
Unit 1, 6 Grafton Road
B11 1JP
United Kingdom

In order to facilitate swift processing of your refund, please be sure to enclose a note quoting your order number!

How best to buy return postage?

It is recommended to use some kind of tracked or signed-for service to return items back to us, as this allows you some level of protection if the parcel gets lost or damaged in transit.

Small, low-value, lightweight items can be returned with Royal Mail, you can post returns at a local Post Office, or you can buy postage labels online using Royal Mail’s Click And Drop service, and in many areas of the UK they will even collect from you for a small fee, if you are unable to drop off at a Post Office or Customer Service Point at a local delivery office. There’s also no need to pay extra for Special Delivery or 1st Class services, Tracked 48 or 48 Signed For will suffice.

When it comes to larger items over 2kg in weight, you will get stung by Royal Mail and the Post Office, as they will only offer Parcelforce services, which will be considerably more expensive.

For returning larger items, we recommend you look at using either Evri or services such as ParcelHero or Parcel2Go.

These will offer you a fully tracked service, and in some cases are considerably cheaper than Royal Mail. The likes of ParcelHero and Parcel2Go also give consumers access to premium courier services at discounted rates, and parcels and packages can either be dropped off at a pickup point, or collected from your own address.

Remember, it is the buyer’s responsibility to ensure that any unwanted items are returned in good condition and fit for resale, so please do ensure that any item being returned for refund is packed well to avoid any damage!

For buyers struggling to return large or bulky items back to us, please get in touch, as we may be able to arrange collection from yourself, though a minimum charge of £12 will apply.

Contact Us

If you have any questions or concerns about our Returns Policy, please contact us using this form.

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