Most of our items offered for sale in our store are either dispatched direct from the supplier on our behalf, or are ordered in ‘on demand’ to our fulfilment centre for onward dispatch.

Auto Air

These products are dispatched direct to UK mainland customers (excluding Scottish Highlands and off-shore addresses) from Auto Air, orders received before 3pm* are dispatched for next working day delivery by DPD.

AVA / Nissens

AVA and Nissens products shown as ‘In Stock’ are dispatched direct to UK mainland customers (excluding Scottish Highlands and off-shore addresses) from Nissens UK, orders received before 3pm* are dispatched for next working day delivery by Fedex.

For items showing as ‘Available on backorder’, please allow up to two weeks for dispatch.

NRF

These products are dispatched direct to UK mainland customers (excluding Scottish Highlands and off-shore addresses), orders received before 4pm* are dispatched for next working day delivery by DHL Parcel.

For items showing as ‘Available on backorder’, please allow up to a week for dispatch.

HC Cargo / Mahle

HC Cargo and Mahle products are not available for immediate dispatch and will be ordered into our warehouse or fulfilment centre, please allow up to 3 working days for dispatch confirmation.

*Monday to Friday only, excludes public/Bank Holidays

Next-day delivery is not guaranteed and should not be assumed as standard. Please contact us prior to purchase for any urgent requirements.

UK Offshore/Remote and International Dispatches

For any UK delivery to Northern Ireland, Isle Of Man, Channel Islands, Scottish Highlands/Islands, or any international destination, please allow up to two working days for dispatch confirmation.

Delivery Policies

• For buyer/seller protection reasons – in line with PayPal policies and terms & conditions – orders will only be dispatched to the delivery address that is provided at checkout.
• Once an order has been submitted and confirmed, we are not able to change the delivery address, your order will need to be cancelled and submitted again with the correct delivery address. Requests to cancel orders for this reason should be submitted immediately, otherwise due to automated order processing systems in place, it may not be possible to prevent dispatch of your order.
• Please ensure a full and complete delivery address is provided – we will not be held responsible for delivery/despatch delays caused by missing house name/number, business name or incorrect postcode/street name being provided.
• Please ensure that someone will be present at the address to receive the delivery – we’ll send an email on dispatch confirmation with courier and tracking number details.
• Not going to be at home? For orders dispatched with Royal Mail Tracked, DPD, or DHL Parcel, you are able to ‘manage your delivery’ yourself, and you can request an alternative delivery date, or for your parcel to be left with a neighbour or in a safe-place of your choosing. (Please do not make such requests via a message at checkout, or as part of your delivery address, as we are unable to pass them on)
• Missed your delivery? The delivery driver should have left a card with more details on what to do next, but if not, then please see the tracking page on the courier’s website, you will usually have the option to reschedule your delivery for another date or arrange collection from a pickup point/depot.
• Items that are returned to sender due to incomplete address, or no response to request for further instructions from the courier, will be refunded less the outbound shipping cost, or can be dispatched again provided shipping cost of redelivery is paid by the recipient.