Most of our items offered for sale in our store are either dispatched direct from the supplier on our behalf, or are ordered in ‘on demand’ to our fulfilment centre for onward dispatch. Sorry but collection in person is not possible.

Most ‘available’ items will show a timeframe for when you can expect them to be dispatched, number of days shown is ‘working days’, weekends and public holidays are not included.

Items that just show ‘available’ will be ready for immediate dispatch.

Items that can be backordered will be ordered from our supplier, and will be dispatched once stock is available, usually within two weeks.

UK Offshore/Remote and International Dispatches

For any UK delivery to Northern Ireland, Isle Of Man, Channel Islands, Scottish Highlands/Islands, or any international destination, please allow up to two working days for dispatch confirmation. This is because our direct ship suppliers will only deliver to UK mainland addresses, so we will have to order this in to forward on ourselves.

Delivery Policies

• For buyer/seller protection reasons – in line with PayPal policies and terms & conditions – orders will only be dispatched to the delivery address that is provided at checkout.
• Once an order has been submitted and confirmed, we are not able to change the delivery address, your order will need to be cancelled and submitted again with the correct delivery address. Requests to cancel orders for this reason should be submitted immediately, otherwise due to automated order processing systems in place, it may not be possible to prevent dispatch of your order.
• Please ensure a full and complete delivery address is provided – we will not be held responsible for delivery/despatch delays caused by missing house name/number, business name or incorrect postcode/street name being provided.
• Please ensure that someone will be present at the address to receive the delivery – we’ll send an email on dispatch confirmation with courier and tracking number details.
• Not going to be at home? For orders dispatched with Royal Mail Tracked, DPD, or DHL Parcel, you are able to ‘manage your delivery’ yourself, and you can request an alternative delivery date, or for your parcel to be left with a neighbour or in a safe-place of your choosing. (Please do not make such requests via a message at checkout, or as part of your delivery address, as we are unable to pass them on)
• Missed your delivery? The delivery driver should have left a card with more details on what to do next, but if not, then please see the tracking page on the courier’s website, you will usually have the option to reschedule your delivery for another date or arrange collection from a pickup point/depot.
• Items that are returned to sender due to incomplete address, or no response to request for further instructions from the courier, will be refunded less the outbound shipping cost, or can be dispatched again provided shipping cost of redelivery is paid by the recipient.

Notes for buyers outside the UK

It is vitally important that you provide a full contact name, as well as a valid and reachable contact telephone number and email address, in the event that couriers need to get in contact with you regarding your delivery.

DHL, like other logistics providers, conducts denied party screening to comply with international trade sanctions and regulations. This screening involves checking shipments against lists of individuals, organisations, and countries that are subject to restrictions or sanctions from international bodies like the United Nations, the European Union, or the United States. If a match is found, the shipment may be held for further review or returned to the sender.

Providing a delivery contact name of just “John” or “Mohammed” will result in parcels being held, until further details can be obtained.

Buyers should also provide a full and accurate delivery address, including any business name and/or unit/apartment number. As a UK business, while we can see what ‘looks wrong’ in any UK address, we’re unable to verify or determine the validity of any international delivery address that has been provided to us. Therefore we will not be held liable for any delivery failure caused by an incomplete or invalid delivery address being provided to us.

Finally, international buyers should be aware that it is their responsibility to pay any import taxes/duties that are payable, and they should make themselves aware of any such payments, as well as any local restrictions/regulations that are applicable.